Digital government succeeds or fails on the strength of its operating model. The countries moving fastest share three traits: a single accountable transformation authority, funding models that reward outcomes rather than outputs, and a ruthless focus on citizen-facing services.
Technology is the easy part. The hard work is institutional: aligning ministries around shared platforms, building digital talent inside the civil service, and creating governance that can say no to vanity projects.
At Stratedge UK we advise transformation leaders to begin with the operating model, not the technology stack. The stack will change; the institutions endure.